Your 7-digit consignment number is included in the shipping confirmation email sent to you after your order has been dispatched. Check your inbox and spam folder for an email from Japanese Whisky & Spirits.

Occasionally, deliveries may experience slight delays due to weather or high volume periods. If your package has not arrived within 5 business days, please contact our support team and we will investigate immediately.

Currently, we offer shipping within the United Kingdom only. We are working on expanding our delivery reach to serve whisky enthusiasts across Europe and beyond.

If your order has not been dispatched yet, we can update your delivery address. Please contact our support team as soon as possible with your order number and the new address.

Yes. As we sell alcohol, all orders are subject to age verification in line with UK law. You must be 18 years or older to purchase from us. Our delivery partners may request valid photo ID upon delivery to confirm your age.

Accepted forms of ID include passport and UK driving licence.

If valid ID cannot be provided, the courier may refuse to hand over the parcel, and the order may be returned to us.